booking policies + guidelines
Our policies are designed to protect both your valuable appointment time and our business. To ensure a smooth experience for everyone involved, kindly take a moment to read through them before booking. Thank you for your cooperation!
âĨ A non-refundable, non-transferable deposit is required to secure your appointment online. This deposit will go towards your service.
âĨ An active card on file is required for booking any service.
âĨ You may cancel or reschedule your appointment any time prior to 24 hours of your scheduled service. A fee will be applied for no-shows and last-minute rescheduling and cancellations.
âĨ You must contact me if you're running late. If you're more than 5 minutes late, time from your appointment may be deducted with the aim for us to stay on schedule.
âĨ No additional guests or children will be accommodated at your appointment. Please arrive alone unless you are a parent or guardian of a minor who is receiving the scheduled service.
âĨ Refunds will not be provided for any deposits or services rendered.
âĨ New clients must book online and the required pay deposit. Returning clients can pre-book appointments with me, in person after their service.
Appointment Policies
Lash Prep + Care
Before the service
âĨ Arrive to your lash extension appointment with no eye makeup-up and preferably no face make-up if possible. The cleaner the natural lashes, the better the bond of the extensions.
âĨ Avoid caffeine before your appointment to keep your eyes from fluttering.
âĨ A full set appointment can take up to 3 and a half hours - make sure you are as comfy as possible + use the restroom beforehand!
After the service
âĨ Wash your lashes and eyelids at least once a day using the cleanser and brush that I have recommended for you.
âĨ Brush your lashes regularly with the brush I have provided.
âĨ Avoid picking and pulling at your extensions.
âĨ Avoid getting your face close to heat and open flames.
âĨ If you sleep on your side or face, we recommend a silk pillowcase or silk sleep mask!
âĨ Remember to schedule fills every 2-3 weeks to keep your lashes looking as full as possible.
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